cerkex Terms and Conditions

cerkex is a safe, transparent, and entertaining online betting and casino platform for players in Bangladesh. Our goal is to ensure a secure and responsible gaming environment for every user. Please read the terms below in full, and contact our 24/7 live chat support for any questions.

Eligibility and Registration

To create an account and enjoy services on the cerkex platform, you must meet the eligibility requirements below. These requirements are strictly enforced, and any violation may result in account closure.

1.1 Age Requirement

Only individuals aged 21 or older may open an account and place bets on cerkex. We may request identity verification at any time to confirm your age. Registration by minors is strictly prohibited.

1.2 Eligible Users

• You must be at least 21 years of age.
• You are creating the account in your own name and for your own use.
• You are using the site as an individual, not as a representative of any person or organisation.
• You are agreeing to these terms while being of sound financial and mental capacity.
• You are not accessing the site from a region or country where online gaming is entirely prohibited.

1.3 One Account Per Person

Each person may open only one account. Creating more than one account under the same person's name is a serious violation. If detected, all accounts will be closed and deposited funds may be forfeited.

1.4 Providing Accurate Information

All information provided at the time of registration must be fully truthful and accurate. Providing incorrect, false, or misleading information will result in immediate account suspension, and any pending payouts may be cancelled.

Account Management

It is your own responsibility to ensure the security and safety of your cerkex account. Our guidelines for managing your account are set out below.

2.1 Password and Security

• Do not share your login password with any third party.
• Use a strong password and change it regularly.
• If you suspect unauthorised access to your account, notify our support team immediately.
• Be cautious when logging in from public devices or Wi-Fi.

2.2 Account Transfer Prohibited

Your cerkex account is entirely personal. Selling, renting, transferring, or handing it over to a third party in any way is strictly prohibited.

2.3 Account Inactivity

Accounts that have been inactive for an extended period (12 months or more) may be marked as dormant. A notice regarding the balance in a dormant account will be sent by email. Contact support to reactivate your account.

2.4 Account Closure

You may request account closure at any time of your own choice via our live chat or email. Any remaining balance may be withdrawn before the account is closed, however any active bonuses on the account will be cancelled.

Deposits and Withdrawals

cerkex supports all popular payment methods in Bangladesh. All terms related to deposits and withdrawals are set out below.

3.1 Deposit Terms

• Minimum deposit amount: ৳500 per method.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposited funds must be sent from a payment account registered in your own name only.
• Funds sent from third-party accounts will not be accepted and will be returned.
• Use the correct reference number for each transaction, otherwise the deposit may be delayed.

3.2 Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• Withdrawals are generally processed within 30 minutes to 3 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be restricted until active bonus wagering requirements are met.
• Large withdrawals may be held until KYC verification is complete.

3.3 Anti-Money Laundering

cerkex strictly follows anti-money laundering policies. If any suspicious transaction is detected, we reserve the right to report it to the relevant authorities, and the associated account will be suspended immediately.

Bonuses and Promotions

cerkex offers various bonuses and promotions for new and regular players. All bonuses are provided subject to the terms below.

4.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 15 times.

4.2 General Bonus Terms

• Each bonus offer is subject to specific wagering requirements, an expiry period, and restrictions.
• The required turnover must be met before withdrawing funds from bonus play.
• Before activating a new bonus while one is active, complete the requirements of the existing bonus first.
• No bonus may be converted to cash until the wagering requirements have been met.
• cerkex reserves the right to cancel bonuses and related winnings in cases of bonus abuse.
• Claiming bonuses using multiple accounts will be treated as bonus fraud.

4.3 VIP Program

The cerkex VIP program has three tiers: Bronze, Silver, and Gold. By playing regularly, you can move up to a higher tier automatically and receive weekly cashback benefits:

• Bronze: Up to 0.3% cashback per week.
• Silver: Up to 0.5% cashback per week.
• Gold: Up to 0.8% cashback per week.

crkex reserves the right to change or cancel VIP benefits. Users will be notified in advance of any changes to their VIP tier.

Betting and Gaming Rules

Accepting the rules below is mandatory before participating in any game or bet on cerkex.

5.1 Bet Validity

• A bet is considered valid only when the system confirms it and the amount is deducted from your account.
• cerkex reserves the right to cancel bets that were incorrectly accepted due to a technical error.
• Bets placed at clearly incorrect odds or payouts will be cancelled and the stake returned.

5.2 Live Gaming Rules

Specific betting limits apply to live casino games (such as Live Roulette, Live Blackjack, and Live Baccarat). The minimum and maximum bet amounts for each table are shown in the game interface.

5.3 Game Integrity

cerkex is committed to ensuring fair play. All game outcomes are determined impartially and there is no possibility of manipulation in our system. If a technical issue occurs in any game, that round may be cancelled and the stake returned.

5.4 Maximum Win Limit

A maximum win limit per single bet or session may apply to certain games or promotions. Details about this limit will be stated on the relevant game or promotion page.

Prohibited Activities

The activities listed below are strictly prohibited on the cerkex platform. Violating these rules will result in immediate account closure and may lead to legal action.

6.1 Fraud and Deception

• Creating an account using a false or stolen identity.
• Using unauthorised payment methods or chargeback tactics.
• Creating multiple accounts for the purpose of obtaining bonuses.
• Attempting to exploit system vulnerabilities for unfair advantage.

6.2 Technical Abuse

• Using automated betting software, bots, or scripts.
• Attempting unauthorised access to the platform's servers.
• Attempting to access another user's account.
• Attempting to modify the platform's game code or software in any way.

Privacy and Data Protection

Protecting your personal information is our highest priority. Full details can be found on our privacy policy page.

7.1 Data Collection

We collect only the information necessary to provide our services — such as your name, contact details, payment information, and records of gaming activity. This information is never shared with unauthorised third parties.

7.2 SSL Encryption

All data transfers on the cerkex platform are secured through SSL encryption. Your financial and personal information is always transmitted via encrypted channels.

7.3 Cookie Policy

We use cookies to improve your browsing experience and measure service quality. By continuing to use the site, you are agreeing to our cookie policy. For more details, please read our Privacy Policy page.

Responsible Gaming

cerkex firmly believes in responsible gaming. We want every one of our users to enjoy entertainment safely and in good health.

8.1 Age Verification

We take strict measures to prevent minors from using the platform. No one under the age of 21 will be permitted to open an account.

8.2 Self-Exclusion and Limit Setting

You can set your own deposit limits, bet limits, or session time limits at any time. To take a temporary break from gaming or to self-exclude, please contact our support team.

8.3 Help & Resources

Gambling addiction is a health problem. If you feel you may be suffering from this, please visit our responsible gaming page and seek professional help. For more details, read our Responsible Gaming page.

Limitation of Liability

In the cases listed below, cerkex's liability will be limited or fully excluded. As a user, it is your responsibility to understand and accept these terms.

9.1 Service Interruptions

The service may be temporarily disrupted due to technical issues, server maintenance, internet connectivity failures, or third-party software problems. In such situations, crkex's liability will be limited.

9.2 Third-Party Content

Our platform includes content from third-party game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming). The respective provider is solely responsible for the game outcomes, rules, and technical performance of their games.

9.3 Financial Losses

cerkex is not responsible for any financial losses you incur through gaming or betting. Consider your financial capacity and limits before playing. There is always a financial risk involved in betting and gaming.

9.4 Unforeseen Events

If the service is unavailable due to natural disasters, legal changes, cyberattacks, or other circumstances beyond human control, cerkex will bear no liability for compensation.

Changes to Terms & Account Suspension

cerkex reserves the right to modify these terms and conditions at any time. Any changes will follow the process described below.

10.1 Terms Updates

• Users will be notified by email of any significant changes to the terms and conditions.
• The effective date of the updated terms will be clearly stated.
• Continued use of the site after the new terms come into effect will be considered acceptance of the changes.

10.2 Account Suspension or Closure

We reserve the right to suspend or permanently close an account for any of the following reasons:

• If evidence of a breach of these terms and conditions is found.
• If fraud or deception is suspected.
• If required information is not provided during KYC verification.
• Upon instruction from a legal or regulatory authority.
• At the user's own request.

10.3 Dispute Resolution

For any dispute or complaint, please contact our support team first. We are available 24/7 via live chat in Bengali. You may also send your complaint by email: [email protected]. We aim to resolve all complaints as quickly and fairly as possible.

10.4 Applicable Law

These terms and conditions will be interpreted in accordance with applicable law. The applicable jurisdiction for resolving any legal dispute will be determined based on the circumstances.