cerkex Privacy Policy

Introduction

cerkex is an online betting and casino platform operated for Bangladeshi players. This privacy policy ("Policy") describes what information we collect when you use the cerkex.cam website, how we use that information and how we keep it secure.

By using our platform, you are considered to have accepted the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

Data Collection

We collect your personal information in various ways. The information listed below is necessary to provide our services and ensure the security of the platform.

Information You Provide Directly

Information you provide directly during the registration process or while managing your account:

• Full name, date of birth and nationality
• Email address and mobile number
• Password (stored in encrypted form)
• Documents required for identity verification (as part of the KYC process)
• Financial information — bKash, Nagad, Rocket, Upay account numbers or bank account details
• Information provided when contacting us or submitting a complaint

Automatically Collected Information

The following information is collected automatically while you use our platform:

• IP address and device identification information
• Browser type, version and operating system
• Login time, session duration and activity history
• Betting and gaming history
• Deposit and withdrawal transaction records
• Information collected through cookies and similar tracking technologies

Information Received from Third Parties

In some cases we may also receive information from trusted third parties, such as identity verification services, fraud prevention partners or payment processors. This information is used solely to protect your account security and improve service quality.

Use of Data

We use your information only for the following legitimate purposes:

Service Operation and Improvement

• Creating, verifying and maintaining your account
• Processing deposits, withdrawals and other financial transactions
• Providing uninterrupted betting and gaming services
• Testing and improving platform functionality
• Identifying and resolving technical issues

Security and Compliance

• Preventing unauthorized access to accounts
• Preventing fraud and money laundering (AML policy)
• Verifying player identity (in accordance with KYC policy)
• Fulfilling legal obligations and following regulatory authority guidelines

Communication and Customer Support

• Sending transaction-related notifications and confirmation messages
• Informing you about promotional offers and bonuses (subject to your consent)
• Providing customer support via 24/7 live chat and email
• Sending advice and alerts related to responsible gaming

Data Sharing

We handle your personal information with great care. We may share information with third parties only in the limited circumstances described below:

Service Provider Partners

We work with certain trusted service providers to operate our platform. These include payment processors (bKash, Nagad, Rocket, Upay and bank partners), identity verification agencies, software and technology service providers, and game suppliers. These partners may access information only for the purpose of providing specific services and may not use it for their own purposes.

Legal Obligations

We may be required to disclose information in the following circumstances:

• When required by a court order or valid legal process
• Upon a valid request from a government or regulatory authority
• When required to investigate money laundering, fraud or other serious crimes
• To protect our legal rights or those of other users

Business Restructuring

In the event of a merger, acquisition or asset sale, your information may be transferred to the new owner. In such circumstances we will notify you in advance and your information will remain protected under the terms of this policy.

Cookies Policy

Cookies are small data files stored in your browser. We use cookies to ensure the smooth operation of our platform and to improve the user experience.

Types of Cookies We Use

• Essential Cookies: These cookies are essential for maintaining login status, managing sessions and ensuring security. They cannot be disabled.
• Functional Cookies: Used to remember your preferences, language selection and settings.
• Analytical Cookies: Help improve the platform by analysing website traffic and usage patterns.
• Marketing Cookies: Used to display relevant offers and advertisements based on your preferences.

Cookie Controls

You can control or disable most cookies by changing your browser settings. However, disabling essential cookies may cause some important platform features to stop working correctly.

Data Security

Protecting your personal and financial information is our top priority. We follow industry-standard security technologies and practices.

Technical Safeguards

• SSL/TLS Encryption: All data transferred between your browser and our servers is secured with strong SSL encryption.
• Database Encryption: Stored sensitive information is kept in encrypted form.
• Firewall and Intrusion Detection: Active monitoring systems to prevent unauthorized access.
• Password Hashing: Your password is never stored in plain text — a strong hashing algorithm is always used.

Organisational Safeguards

• Only staff members who need access are granted limited access to your personal information
• All staff operate under strict confidentiality agreements
• Regular security training and audits are conducted
• Suspicious activity is automatically detected and reviewed

Data Retention

We retain your information only for as long as necessary. The following factors are considered when determining retention periods:

• Active Account: All information is retained for as long as your account remains active.
• Closed Account: Even after an account is closed, certain information may be retained for a specified period due to legal obligations and the need to maintain financial records.
• Transaction Records: Records of financial transactions may need to be retained for an extended period.
• Unused Data: Information that is no longer needed is securely deleted or anonymised.

To learn more about the retention period for specific information, contact our support team via live chat or email.

Your Rights

You have certain important rights regarding your personal information:

Right to Access

You have the right to receive complete information about what data we hold about you, where it is stored and for what purpose it is being used.

Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected or updated. You can update much of your information yourself from your account settings.

Right to Erasure

In certain circumstances you may request that your personal information be deleted. Please note that some information may not be possible to delete due to legal obligations or ongoing transactions.

Right to Object to Processing

You may object at any time to your information being used for marketing purposes. We will act on your request promptly once received.

Right to Data Portability

In certain circumstances you may request to receive your information in a structured, accessible format.

Protection of Minors

cerkex is strictly committed to protecting minors. Our platform is operated exclusively for individuals aged 21 and above.

• We do not knowingly collect any information from individuals under the age of 21.
• An age verification process is followed at the time of registration.
• If any registered member is found to be under 21 years of age, their account will be closed immediately and the collected information will be securely deleted.
• If you suspect a minor is using our platform, please notify us promptly at [email protected].

Policy Changes

We may update this privacy policy from time to time. Depending on the nature and significance of the changes, we will notify you in the following ways:

• Significant changes will be communicated via email
• The "Last Updated" date at the top of the page will be revised
• You may be asked to accept the updated policy when logging into the platform

Continued use of the platform after any update will be considered your acceptance of the new policy. We therefore recommend visiting this page regularly.

Contact & Complaints

If you have any questions, comments, or concerns about this privacy policy, please get in touch with us. Our data protection team will review and resolve your request promptly.

• Live Chat: Log in to the site and contact our support team instantly, available 24/7.
• Email: [email protected]

We take all privacy-related complaints seriously and strive to resolve them with the highest level of transparency. Maintaining open communication with you is our commitment.